Support

How can we help?

For account, privacy, moderation, purchase or service questions, use Help & Feedback in Keepsake or contact us by email.

Account and sign-in

Include the email address used for your Keepsake account, your device platform and a concise description of what happened. Never send your password, sign-in code or full payment-card information.

Privacy and data requests

For access, correction, deletion or other personal-information requests, email privacy@shiyiwuyu.com. You can also manage profile visibility and photo, camera, microphone and notification permissions from the app and your device settings.

Delete your account

Open Keepsake, go to Settings, choose Delete account, and confirm the warning. Account deletion is permanent and cannot be undone. If you cannot access the app, email privacy@shiyiwuyu.com from the address associated with your account.

Purchases

Include the memory-coin bundle, approximate purchase time and app-store transaction reference when relevant. Billing and refund decisions are handled under the applicable app store's terms and policies.

Safety and moderation

Use the report, block or appeal controls in the relevant Keepsake screen. For urgent account-safety concerns, contact support and include the affected profile, archive or conversation identifier. Do not include unnecessary sensitive personal information.

Legal and rights requests

For copyright or other rights complaints, contact support@shiyiwuyu.com with a sufficiently detailed description. We may request information needed to verify the request.